Refund Policy

General Refund policy

Because Great Waters depends in part on sales to plan for and secure programming, refunds are not available for tickets, seasonal passes, gift certificates, sponsorship, or advertisers. All sales are final; there are no cancellations or refunds.

48 hours before the show you may contact the office and donate your tickets back to Great Waters to receive a receipt for tax purposes.
48 hours before the show you may move your tickets to another show in the current season.
You are welcome to transfer your tickets printed or electronically to a friend, coworker, or other so that they may enjoy the show if you are unable to attend.

Gift Certificates

Gift Certificates must be exchanged for specific show tickets in advance of the show. Please call the office at 603.569.7710 for tickets to be picked up at Will Call the night of the show.
Gift certificates are valid for merchandise or donations. Gift Certificates are not tax-deductible.
There are no refunds on gift certificates.
Expires one year from purchase date.

Tickets and Season Passes

If a show is postponed and rescheduled by Great Waters, there is no refund, and tickets will be valid for the rescheduled date.
If an artist, team, or venue cancels creating a situation beyond Great Waters’ control, replacement tickets, of comparable value, will be made available during the current Season. There will be no refunds.
In the event of bad weather, the show will go on as long as the artist is at the venue and able to perform. Where possible, Great Waters may elect to change the venue site for safety reasons. There will be no refunds or exchanges. Great Waters will post a notice on its website as well as record a message on its phone system.

Sponsors and Advertisers

There will be no refunds for cancellations.

If, however, Great Waters is prevented from carrying out the Season, by causes beyond its control due to acts of God, strikes, labor disputes, government restrictions, regulations on travel, war, acts of terrorism, civil disorder, epidemics or pandemics, or any other comparable calamity, casualty or condition, Great Waters will:

1. Offer sponsors or advertisers the opportunity to consider donating their payment in lieu of obtaining a refund. Great Waters will assist them in converting their payment to a charitable donation.
2. Offer sponsors or advertisers the opportunity to credit their payments to a rescheduled date in the current Season, or carry the payment to the next Season.